Creating the Extraordinary Student Experience

Manage Your BuckID : Disclosure Statement

BuckID Account Holder's Liability for Unauthorized Purchases

If a University ID card containing the BuckID account information is lost or stolen, the BuckID account holder is responsible for no more than $50 in unauthorized card purchases provided the card is reported as lost or stolen to the BuckID Card Office within two business days after learning of the loss or theft. Once the card is reported as lost or stolen, the BuckID account will be inactivated.

If the BuckID account holder fails to notify the BuckID Card Office within two business days after learning of the loss or theft of the card, but does notify the BuckID Card Office within 60 days of a statement transmittal that unauthorized card purchases appear on, the BuckID account holder's liability for unauthorized purchases shall not exceed $500.

If the BuckID account holder fails to report an unauthorized card purchase within 60 days of transmittal of a statement, then the account holder's liability for unauthorized purchases may have no dollar limit.

Notification Procedure for Lost or Stolen Cards or Unauthorized Card Use

Notice of lost or stolen cards or of unauthorized card use should be reported immediately to BuckID Card Services, 3040 Ohio Union, 1739 N. High Street, Columbus, Ohio 43210, (614) 292-0400 or online by logging into the BuckID Account Management site at buckid.osu.edu

Notice may be given by phone, in person, or in writing 24 hours a day by contacting BuckID Card Services Office during business hours (Monday through Friday 8:00 a.m.-5:00 p.m.) or after business hours by contacting the Student Life Support Desk at (614) 292-5700 or online by logging in to the BuckID Account Management site at buckid.osu.edu

BuckID Refunds and Inactive Accounts

Refund requests must be submitted in writing to BuckID Card Services, 3040 Ohio Union, 1739 N. High Street, Columbus, Ohio 43210.

Refund requests from all students are accepted at the end of spring term or when the cardholder graduates, withdraws, or leaves the university. Proof of withdrawal or dismissal is required.

Refund requests from faculty and staff are accepted at any time.

BuckID accounts with no activity during a twelve-month period are considered inactive. Inactive accounts with balances of less than $15.00 will be closed and the remaining balance forfeited. Inactive accounts with balances over $15.00 will be assessed an annual $15.00 inactivity fee.

Refunds are processed when:

the BuckID account balance is $10.00 or more, AND

a written refund request is submitted.

A $5.00 processing fee will be deducted from the refund.

Dining Dollars Inactive Accounts

Dining Dollars accounts with no activity during a six-month period are considered inactive and the remaining balance will be forfeited.

Dining Dollars accounts are not eligible for refunds, and Dining Dollars cannot be used to purchase BuckID funds.

Error Resolution Procedures

As soon as the account holder believes there is a discrepancy with a transaction on his or her statement or receipt or would like more information about a transaction listed on the statement or receipt, our office should be contacted. We must hear from the account holder no later than sixty (60) days after the transaction is posted to the account holder’s online account at buckid.osu.edu. Contact BuckID Card Services, 3040 Ohio Union, 1739 N. High Street, Columbus, Ohio 43210 or telephone (614) 292-0400.

Include the account holder name and Student ID Number or Employee ID Number (if any).

Describe the transaction in question and explain as clearly as possible the discrepancy.

Indicate the dollar amount of the transaction.

If an account holder makes an oral request, we may require that the account holder send the question in writing within 10 business days.

We will tell the account holder the results of our investigation within 10 business days after we hear from the account holder and will correct any error promptly. If we need more time, we may take up to 45 days to investigate the discrepancy. If we decide to do this, we will recredit the account holder's account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the money during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not recredit the account.

If we decide that there was no error, we will send the account holder a written explanation within three business days after we finish our investigation. The account holder may ask for copies of the documents used in the investigation.

Disclosure of Accounting Information to Third Parties

The University will disclose information to third parties about the account holder's account or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written permission.

Documentation of Transfers

If the point-of-sale terminal is equipped to provide a receipt, the account holder will receive a receipt at the time of the purchase. The account holder will also be able to view their transaction history by logging into the "Manage Account" section of the BuckID web site.

University's Liability for Failure to Make Transfers

If we do not complete a transfer to or from the account holder's account within a reasonable period of time or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by Ohio law, for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, the account holder does not have enough money in his or her account to make the transfer.

If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

If, through no fault of ours, there is a delay in transferring data from one university computer system to the BuckID computer system.