Creating the Extraordinary Student Experience



Login & Logout Problems with the BuckID Web Deposit and Manage Account Site

Login Problems

  1. Login Results in Error Message
    After attempting to log in, you may see the login form appear again, with an error message in bold, red letters. In most cases, this is an indication that your username or password are invalid. For detailed suggestions on what might have gone wrong, review the How to Log In page.

    If you do not see the login form again, but instead get a more complex error message, there may be a problem with the application you were attempting to access, but usuaully the problem involves your browser in some way. Certain sequences of activity on some browsers can result in stale/expired login information being submitted to applications, causing errors. The following messages (or similar) may be a sign of this:

    Replayed assertion detected
    Expired POST response
    In these cases, you should be able to resolve the problem by closing your browser completely (not just the current window) and starting from the beginning. If the problem does not go away, be sure you've actually closed your browser completely between attempts.

    Note that Apple's Safari browser has bugs that cause it to be particularly prone to these problems and it may also cache personal information from secure web sites even when told not to. Consider using a different browser, such as Mozilla Firefox.

  2. Login Requires Cookies
    Your web browser must be configured to accept cookies to use the Web Login Service and secure sites. If you are repeatedly asked to login over and over, you may need to check your browser's cookie or privacy settings.

  3. Unsupported Browsers
    The Ohio State Web Login Service officially supports Mozilla Firefox, all versions of Internet Explorer and Netscape Navigator starting with version 4.0 of each and Apple Safari. Most other common browsers are known to work in most cases, such as Opera, other Mozilla variants, etc., and we encourage any reports of problems, although the official response may be to use a supported browser.

  4. IP Address Mismatch Errors
    You may get an error during login that mentions a problem with your IP address, or an address mismatch. This means that your browser is running through some kind of proxy or firewall that is advertising a different address when it communicates with the Web Login Service than the one it advertises when it communicates with the Ohio State web site you are attempting to access. For security reasons, some web sites enforce a policy that requires them to match; this makes it harder to break into the system. If you encounter this problem, you may wish to first contact your local site administrator to see if the problem can be overcome.

Browsing Problems

  1. BACK Button Problems
    If, after logging in and using an application, you try and use your browser's BACK button to exit the web site, you will see an error page. To prevent or recover from this, use the browser's history list or the BACK button's capability to list the pages traversed and select a page that appears before the login. Or simply use a link on the web site, bookmark or some other means to move to a different page.

  2. Bookmarking the Web Login Service
    You cannot generally invoke the Web Login Service form directly because the address contains parameters specific to the application and the time. If you receive a message such as "Invalid direct reference to form login page", this is the cause. You must instead access the web site you wish to access, and the login process will proceed as it should. (Some browsers have a tendency to lose track of the location displayed in the address bar during the login process, and this can result in a bookmark to the Web Login Service being created inadvertently.)

Logout Problems

  1. Closing Browser Fails to Achieve Logout
    In some cases, closing the browser properly does not complete destroy all remaining cookies and fully end the login session. This is particularly in issue with Internet Explorer, because of the way that some kinds of software interact with it. For example, some peer-to-peer file sharing clients, such as Kazaa, shareware such as WeatherBug or Instant Messaging clients can silently maintain a session created with IE because of its tight integration with Windows. Some mail clients, such as Outlook Express and Entourage on Macintosh can also hold open a session. To be safe, you may need to completely exit your desktop and log out of the operating system to fully terminate your session on a shared machine.